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Our Commitment to Helping Resellers
Big Tent Books values its relationship with resellers worldwide. If you would like to stock any of our titles email wholesale@bigtentbooks.com

Big Tent Books Wholesale Ordering and Returns Policy
Orders may be faxed to (888) 497-6831 on company letterhead. Orders may also be emailed to orders@castlebridgebooks.com with your company's name, address, & phone number included.

Terms: Net 30 days. Buyer pays shipping. Books are sent via USPS Media Mail unless otherwise requested.

Wholesale discount is 40% unless otherwise stated. The case purchase discount is 50% unless otherwise stated.

Returns
Warranty: Any title received from Big Tent Books damaged or containing a manufacturing defect will be 100% returnable.

o Valid Accounts: Booksellers in good standing (account must be current without past due invoices) may return books for credit.

o RMA Process: Bookseller must contact Big Tent Books prior to any returns and obtain an RMA (Return Materials Authorization) number. Return goods will not be accepted without a valid RMA number clearly indicated on the shipping carton.

o Return Contact Information: To obtain an RMA, please email admin@bigtentbooks.com. RMA instructions will include appropriate Ship To information.

o Shipping: Bookseller must pay all shipping expense associated with the return. No COD's will be accepted.

o Minimum Stocking Period: Books must be kept in stock for a minimum of 90 days. We wish to discourage over-ordering for display purposes only. All copies of a title should be ordered with the intention of sale.

o Book Condition: Books must be returned new and undamaged. No sold/used or shopworn books may be returned.

o Refunds: The following represents the Big Tent Books refund policy. Accounts with outstanding balances shall have the option of applying the refund credit to their balance or maintained as a publisher credit towards future purchases. The issuance of refund checks is at the sole discretion of Big Tent Books.

Drop-Shippers: You can use all of the descriptions and images on our website for use in your store. There are no costs involved in setting up a drop-ship relationship. You can simply forward the order to us. We will reply with a payment link for 60% of the retail cost, and ship the order upon payment. Once we have established a good working relationship with you, we can extend credit and invoice you monthly.

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